Shipping Policy
All orders are being shipped from our warehouse within 7 business days of the order being placed. Shipment will arrive between 4-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
What are your shipping rates?
We do not charge shipping for any orders <5 lbs.
Which countries do you ship to?
Currently, we do ship to Canada and the USA only. But in case your country may not be supported by our logistics, we will inform you right away and make the necessary changes to your order. To know more about our destination listings, contact us via [email protected]
How can I change my Shipping Address?
Changing of address is only allowed within 24 hours after placing an order. You may contact us via [email protected] to request such changes.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
How does my order ship?
Orders are being shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.